Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Ensure the sports gear is unused, has all original tags attached, and is in its original packaging to qualify for a full refund or exchange.

Are your products covered by a warranty?

Yes, all Sturdy Sports equipment comes with a standard 12-month manufacturer warranty against structural defects. Please keep your digital receipt as proof of purchase for any claims.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your package every step of the way.

Do you offer professional equipment assembly?

For large items like treadmills or weight racks, we offer a professional assembly service in select metropolitan areas for an additional fee. Please contact our support team to check availability in your zip code.